Quality Policy
Eco-Smart Consultancy Ltd is a market leading consultancy business, which supplies expert advice, support and audits on environmental/ISO 14001/ ISO9001 and UKAS issues for clients.
Eco-Smart Consultancy Ltd seeks excellence in every aspect of our business and is committed to quality to meet the evolving requirements of its clients.
This will be maintained through communication with our client, reviewing the services we provide and updating accordingly.
Our quality policy statement has been defined and developed by senior management and through a process of continual improvement our commitment is to:-
- Integrate recognised quality management best practice into our business operations.
- Comply with all relevant statutory and regulatory requirements.
- Ensure that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction.
- Constantly monitor its quality performance and implement improvements where appropriate.
- Make sure all personnel working for or on behalf of Eco-Smart Consultancy Ltd understand the requirements of the quality policy.
- Implementing training programs for staff to raise awareness of quality issues and enlist their support in improving the Company’s performance.
- Openly communicate this policy to all employees and the public.
- Review our Quality policy regularly.
Signed
Mark Thomson
Managing Director
Eco-Smart Consultancy